Terms of Service

Read this carefully.These Terms of Service (“Terms”) form a binding agreement between you and HVX SYNDICATE LLC (“HVX,” “we,” “us,” “our”), a limited liability company organised under the laws of the State of Wyoming, United States of America, doing business as Doxia Axis. By accessing doxiaaxis.com, submitting any form, downloading any resource, or engaging us for paid services, you accept these Terms in full. If you do not agree, do not use the site or our services.

1. Definitions

In these Terms, the following words have the meanings given below.

• “Site” means doxiaaxis.com and any subdomain, mirror, or successor property operated by us.
• “Services” means any audit, assessment, advisory, implementation, automation build, AI-visibility work, integration, training, or other engagement we provide, whether free or paid.
• “Engagement Agreement” means a separately executed Statement of Work, Master Services Agreement, order form, or written engagement letter signed (electronically or otherwise) by you and us.
• “Client,” “you,” “your” means the business entity that engages us, on whose behalf you represent you have authority to act.
• “Deliverables” means tangible output we create specifically for you under an Engagement Agreement (e.g., audit reports, custom workflow code, configuration files).
• “Pre-Existing IP” means our methodologies, playbooks, scripts, prompt libraries, frameworks, audit templates, checklists, automation patterns, internal tooling, and any other intellectual property we owned or developed before the engagement, or developed independently of any specific client.
• “Client Materials” means data, content, credentials, brand assets, customer information, and any other materials you provide us.
• “Confidential Information” has the meaning set out in Section 14.

2. About Doxia Axis & entity disclosure

Doxia Axis is a brand operated by HVX SYNDICATE LLC, a limited liability company organised under the laws of the State of Wyoming, United States of America. We operate as a remote, globally distributed services business with primary delivery from India. Where the law of a particular jurisdiction (including the European Union, the United Kingdom, India, or the State of California) imposes additional disclosures or rights on you, those apply in addition to these Terms and prevail to the extent of any conflict.

Registered agent for service of process in the United States: FormLLC, 30 N Gould St, Sheridan, WY 82801, USA.
For all other communications, including grievance redressal under the Digital Personal Data Protection Act, 2023 (India), the Information Technology Act, 2000 (India), the EU/UK GDPR, and the CCPA/CPRA: contact@doxiaaxis.com.
Postal address for legal service outside the United States is available on request — please email us first to arrange.

3. Eligibility & intended audience

The Services are offered exclusively to businesses, sole proprietorships, partnerships, companies, and other commercial entities (“business users”). You confirm that:

• You are at least 18 years old;
• You are accessing the Site or engaging us in connection with a commercial enterprise, not as a consumer for personal, family, or household purposes;
• You have full power and authority to bind the entity on whose behalf you act;
• You are not located in, or ordinarily resident in, a jurisdiction subject to comprehensive sanctions administered by the United States, United Nations, European Union, United Kingdom, or India, and you are not on any restricted-party or denied-party list maintained by those authorities.

We may decline to engage, suspend, or terminate any prospective or active relationship at our sole discretion.

4. The Site & informational content

The Site, including the Insights section, case studies, methodology summaries, pricing pages, and service descriptions, is provided for informational purposes only. Content reflects our current views and may change without notice. Nothing on the Site constitutes legal, tax, accounting, financial, regulatory, medical, or other professional advice, and no advisor-client, fiduciary, or similar relationship is created by your visit to the Site or by any download, form submission, or unscheduled communication with us.

You access the Site at your own risk. We make no representation that the Site will be uninterrupted, error-free, or free of viruses or other harmful components, and we expressly disclaim those representations to the maximum extent permitted by law.

5. Free audits, discovery, and pre-engagement work

We sometimes deliver complimentary audits, diagnostic reports, discovery calls, or proposal materials at no cost. Such materials are provided “as is,” without warranty of any kind, and remain our property. You receive a non-exclusive, non-transferable, internal-use-only licence to read and act on those materials within your business; you may not republish, resell, or share them with third parties (other than your professional advisors under confidentiality) without our written consent.

Free materials do not constitute Deliverables under any Engagement Agreement, do not create any obligation on us to proceed to a paid engagement, and do not entitle you to ongoing support, revisions, or updates.

6. Intake submissions & representations

When you submit an intake, audit request, contact form, or similar input, you represent and warrant that:

• The information you provide is accurate, complete, and not misleading;
• You have all necessary rights, consents, and authorisations to provide that information to us, including with respect to any third parties whose data is included;
• Your submission does not infringe the rights of any third party, does not violate any law, and does not include unlawful, defamatory, or otherwise objectionable content;
• You are not using the form to misrepresent yourself, impersonate another person, or to perform reconnaissance, scraping, or denial-of-service activity.

We may decline, ignore, or delete any submission at our sole discretion and without liability to you.

7. Paid engagements & order of precedence

Paid Services are governed by an Engagement Agreement executed by you and us. These Terms apply alongside that Engagement Agreement. In the event of a conflict between these Terms and an Engagement Agreement, the documents control in this order:

1. The Engagement Agreement (and any exhibits or order forms expressly referenced in it);
2. These Terms;
3. Any policy explicitly incorporated by reference (e.g., the Privacy Policy, an Acceptable Use Policy).

Marketing materials, proposals, and discovery notes are not contractual unless explicitly incorporated into the Engagement Agreement.

8. Fees, invoicing, taxes

Fees are stated in the Engagement Agreement and are exclusive of all taxes, duties, levies, and withholdings, including (without limitation) any sales tax, value-added tax, goods and services tax (GST), Indian equalisation levy, withholding tax, and similar charges. You are responsible for paying all such taxes other than taxes on our net income.

Unless otherwise specified, invoices are payable within fifteen (15) days of issue, in the currency stated on the invoice, by the methods we make available (typically wire transfer, ACH, Stripe, Wise, or equivalent). Bank charges, intermediary-bank fees, and currency-conversion losses are your responsibility.

Pricing is honest-math: we do not invent inflated “list” prices to manufacture discounts. Quoted fees are the actual fees due. Where a public market comparable is referenced, the comparable is sourced and dated.

9. Payment terms — late fees, refunds, and recovery

9.1 Late payment, suspension, and recovery.

If any invoice remains unpaid past its due date, we may, without notice and in addition to any other remedy:

• Charge interest at the lesser of 1.5% per month (compounded monthly) or the maximum rate permitted by applicable law, calculated from the due date until paid in full;
• Suspend, throttle, or pause Services, including ongoing automation, hosted dashboards, dispatch, or AI workflows, until payment is received;
• Withhold delivery of any pending Deliverable, including final reports, source files, and access credentials;
• Recover all costs of collection, including reasonable legal fees, collection-agency fees, and court costs.

Suspension under this Section is not a breach of these Terms or of any Engagement Agreement.

9.2 Refunds, credits, and cancellations.

Default rule: fees are non-refundable.All fees paid for Services are non-refundable, including any deposit, retainer, or first payment under a fixed-scope or recurring engagement. This rule applies to every engagement tier — including our lowest fixed-scope offer — unless the Engagement Agreement expressly provides otherwise.

Why we operate this way. Engagements are entered after a scoping conversation in which you receive full written information about scope, deliverables, timeline, price, and assumptions. Acceptance of an Engagement Agreement and payment of the first invoice constitute informed B2B acceptance of those agreed commercial terms. Once accepted, we begin allocating delivery capacity, scheduling windows, and producing Deliverables tailored to your business. Those resources are not recoverable if a Client subsequently changes their mind.

Cancellation by Client. A Client may cancel an Engagement Agreement at any time by written notice. Fees already paid remain non-refundable. No further fees become due for work not yet performed under a fixed-scope engagement; recurring engagements remain subject to their stated notice period.

If we materially fail to deliver. If we materially fail to deliver an agreed Deliverable after a reasonable opportunity to cure, we may, in our sole discretion, offer (a) a re-scoped Deliverable equivalent to the original; (b) a credit against a future engagement; or (c) a partial refund proportional to undelivered work. Any such election is exhausted by the option offered and accepted. We do not offer monetary refunds for work that has been substantially delivered.

Disputes and chargebacks. Before disputing a charge, you must contact us at contact@doxiaaxis.com and allow us ten (10) business days to resolve the matter informally. Initiating a payment-processor chargeback without first attempting informal resolution is a material breach of the Engagement Agreement and entitles us to suspend Services, withhold Deliverables, and recover collection costs (including legal fees and processor dispute fees) under Section 9.1.

Mandatory law.Where the law of a jurisdiction in which our Services are deemed to be supplied requires a refund right that cannot be excluded by contract — including statutory consumer-protection rights, where applicable by force of law — that right is honoured in full. Our position is that Doxia Axis Services are supplied to businesses (B2B) and not to consumers, but where a consumer-rights regime nonetheless applies by mandatory law, we comply with it. This Section does not exclude liability for fraud, gross negligence, or wilful misconduct, which is governed by Section 20.

The full Refund and Cancellation Policy — including the process for requesting a discretionary goodwill credit — is published at /legal/refunds and is incorporated into these Terms by reference. In the event of any conflict between that page and this Section, this Section controls.

10. Site intellectual property

The Site, including its design, code, layout, text, graphics, logos, icons, audio, video, and selection and arrangement of content, is owned by us or our licensors and is protected by copyright, trademark, trade dress, and other laws. “Doxia Axis,” the Doxia Axis logomark, and any other marks displayed are our trademarks, whether registered or unregistered. You receive a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and display the Site for your internal informational use. All other rights are reserved.

You may not, and will not permit any third party to: (a) reproduce, modify, distribute, sell, lease, sublicense, or commercially exploit the Site or its contents; (b) use any automated means (bots, scrapers, spiders) to access or harvest the Site, except for legitimate search engines obeying our robots.txt; (c) use any data-mining, extraction, or similar tools; (d) frame, mirror, or embed the Site; (e) reverse-engineer or attempt to derive source code or training data from any AI features we expose; or (f) remove, obscure, or alter any notice on the Site.

11. Engagement IP — Deliverables, Pre-Existing IP, and licences

The IP regime that applies to a paid engagement is as follows. The Engagement Agreement may modify these defaults; absent such modification, this Section controls.

11.1 Pre-Existing IP stays with us.

We retain all right, title, and interest in our Pre-Existing IP. Nothing in any engagement transfers, assigns, or licences our Pre-Existing IP to you except as expressly stated. Where Pre-Existing IP is incorporated into a Deliverable, you receive a perpetual, non-exclusive, non-transferable, non-sublicensable, royalty-free licence to use that Pre-Existing IP solely as embedded in the Deliverable and solely for your internal business purposes.

11.2 Deliverables transfer on full payment.

Subject to your full payment of all fees and charges due to us under the Engagement Agreement, and subject to the licences we retain over Pre-Existing IP and Improvement Data (Section 11.4), we assign to you all right, title, and interest in the Deliverables created specifically for you. Until payment is received in full, no rights to Deliverables pass to you, and any use of Deliverables by you prior to full payment is at our sufferance and revocable.

11.3 Open-source and third-party components.

Deliverables may incorporate open-source software and third-party tools. Those components are licensed under their own terms, which apply to your use. We disclaim any liability arising from those terms or from your breach of them.

11.4 Improvement Data and feedback.

You acknowledge that, in the course of any engagement, we may learn, develop, or refine general patterns, techniques, prompts, configurations, and methods (“Improvement Data”). All Improvement Data is and remains our property. You grant us a perpetual, irrevocable, worldwide, royalty-free licence to use, retain, and incorporate Improvement Data into our Pre-Existing IP and into any future engagement, provided we do not disclose your Confidential Information.

12. Client Materials & data

You retain all right, title, and interest in Client Materials. You grant us a non-exclusive, royalty-free, worldwide licence to use, copy, modify, process, transmit, host, and analyse Client Materials solely as necessary to perform the Services and to comply with law. You represent and warrant that you have all rights, consents, and lawful bases needed for us to process Client Materials in the manner the engagement contemplates, including under applicable data-protection laws.

You are solely responsible for the accuracy, legality, and quality of Client Materials. We are not obliged to verify Client Materials and may rely on them as received. If Client Materials are incomplete, inaccurate, delayed, or unlawful, we are excused from any obligation that depends on them and are not liable for resulting delay, error, or loss.

13. Marketing use, case studies, and portfolio rights

Unless your Engagement Agreement expressly forbids it, you grant us the right to:

• Identify you as a client of Doxia Axis (by name and logo) on the Site, in proposals, in pitch decks, in social media, and in pitch calls;
• Describe the engagement at a high level (the problem solved, the approach taken, and aggregated, anonymised, or directionally-rounded outcomes) in case studies, written or recorded testimonials, and sales collateral;
• Use anonymised, aggregated, or de-identified data, prompts, configurations, and lessons learned for our own product development, marketing, and training purposes.

We will not disclose your Confidential Information or anything that would identify your specific customers, employees, or other third parties. Either party may opt out of public attribution by giving written notice before the engagement begins or before a specific case study is published; otherwise the rights in this Section are deemed granted.

14. Confidentiality

“Confidential Information” means any non-public information disclosed by one party (the “Discloser”) to the other (the “Recipient”) that is identified as confidential or that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure. Confidential Information includes business plans, customer lists, pricing, technical specifications, source code, prompts, model configurations, and Client Materials. It does not include information that: (a) is or becomes publicly available without breach of these Terms; (b) is rightfully known to the Recipient before disclosure; (c) is rightfully obtained from a third party without confidentiality obligation; or (d) is independently developed without reference to the Discloser's Confidential Information.

The Recipient will: (i) use Confidential Information only to perform its obligations or exercise its rights under the engagement; (ii) protect it with reasonable care, no less than the care it uses for its own confidential information; and (iii) limit access to employees, contractors, and professional advisors who need it and are bound by confidentiality obligations no less protective than these Terms. Disclosure compelled by law or by a regulator is permitted, provided the Recipient gives the Discloser prompt notice (where lawful) and reasonable assistance to seek protective treatment.

Confidentiality obligations survive termination for three (3) years for general Confidential Information and indefinitely for trade secrets.

15. AI, automation, and machine-learning specific terms

Many of our Services use artificial intelligence, large language models, machine learning, automation, and third-party AI providers (such as OpenAI, Anthropic, Google, and others). You acknowledge and agree that:

• AI outputs are probabilistic and may contain errors, omissions, or “hallucinations.” You are responsible for review, verification, and final decisions before any AI output is acted upon in a way that has external consequence (e.g., communications sent to customers, financial transactions, regulatory filings, medical or legal decisions).
• We may select, substitute, and update underlying models, vendors, and infrastructure at our discretion, provided the Services continue to meet the agreed specifications.
• Inputs you provide to AI workflows may be transmitted to third-party AI providers under their terms and data-processing addenda. We will use commercially reasonable efforts to use providers offering enterprise or zero-retention modes where appropriate, but we do not guarantee any specific provider's policies.
• You will not submit to AI workflows any data you are prohibited from disclosing to third parties, any data subject to specific sectoral regulation that the workflow is not configured for (e.g., HIPAA-regulated PHI in non-HIPAA workflows), or any data whose disclosure to a model provider would violate applicable law.
• You will not use Deliverables, our Services, or any AI feature to generate, distribute, or facilitate content that is unlawful, defamatory, deceptive, infringing, or that violates any third party's rights.

16. Acceptable use

You will not, and will not permit any user, employee, or contractor to:

• Use the Site or Services to violate any law or regulation, or to facilitate any unlawful act;
• Infringe or misappropriate any intellectual-property right or privacy right of any third party;
• Transmit any material that is malicious, defamatory, harassing, obscene, hateful, threatening, or that promotes violence or self-harm;
• Interfere with, disrupt, or attempt to gain unauthorised access to the Site, our systems, or any associated networks;
• Probe, scan, or test the vulnerability of the Site or our systems without our express prior written consent;
• Use the Site or Services to build a competing product or service or to benchmark for the benefit of a competitor;
• Resell, sublicense, or repackage Services without our written consent.

We may investigate, suspend, or terminate access for violations and report unlawful activity to authorities.

17. Third-party services and tools

The Site and our Services may link to or integrate with third-party products (e.g., calendaring, email delivery, payment processors, analytics, AI providers). Those products are governed by their own terms and privacy policies. We do not control them and are not responsible for their availability, accuracy, content, or practices. Your use of those products is at your own risk.

18. No professional advice

Nothing on the Site or in any free audit, discovery call, or pre-contract communication constitutes legal, tax, accounting, financial, investment, regulatory, medical, or other professional advice, and no professional relationship is created. You should obtain advice from qualified professionals before acting on anything we share.

19. Disclaimers of warranties

To the maximum extent permitted by applicable law, the Site, the Services, all Deliverables, and all materials are provided “as is” and “as available” without warranties of any kind, whether express, implied, statutory, or otherwise, including any warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, quiet enjoyment, system integration, or that defects will be corrected. We do not warrant any specific business outcome, lead volume, search ranking, AI-citation rate, revenue impact, or return on investment.

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, our warranties are limited to the minimum scope permitted by law.

20. Limitation of liability

To the maximum extent permitted by applicable law:

• In no event will we, our affiliates, officers, directors, employees, agents, or contractors be liable to you or any third party for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of goodwill, loss of business opportunity, loss or corruption of data, cost of substitute services, or business interruption, even if advised of the possibility of such damages and even if a remedy fails of its essential purpose.
• Our aggregate liability for all claims arising out of or relating to the Site, the Services, these Terms, and any Engagement Agreement (whether in contract, tort, statute, or otherwise) is capped at the greater of (a) the fees actually paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred United States dollars (USD 100).
• The cap and exclusions in this Section apply to all causes of action in the aggregate.

Nothing in these Terms limits any liability that cannot lawfully be limited, including (where applicable) liability for fraud, gross negligence, wilful misconduct, death or personal injury caused by negligence, or any other liability whose limitation is prohibited by mandatory law.

21. Indemnification by you

You will defend, indemnify, and hold harmless us, our affiliates, and our officers, directors, employees, agents, and contractors from and against any and all third-party claims, demands, suits, proceedings, investigations, and resulting losses, damages, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Client Materials, including any claim that they infringe a third-party right or violate any law;
• Your use of the Site, Services, or Deliverables in breach of these Terms or of any Engagement Agreement;
• Your violation of any law, regulation, or third-party right;
• Any content you publish or communications you send using the Services.

We will give you prompt notice of the claim, allow you to control the defence and settlement (provided no settlement admits liability or imposes obligations on us without our consent), and provide reasonable cooperation at your expense.

22. Termination

Either party may terminate an Engagement Agreement for material breach if the breach is not cured within thirty (30) days of written notice describing the breach in reasonable detail; we may terminate immediately for non-payment, breach of confidentiality, breach of acceptable use, insolvency, or breach of sanctions obligations. We may also terminate access to the Site at any time for any reason, with or without notice.

On termination of an engagement, you will pay all fees due for Services performed up to the effective date of termination plus any non-refundable fees, retainers, and committed third-party costs. Sections 1, 2, 8, 9, 10, 11, 12, 13, 14, 15, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, and 29 survive termination.

23. Force majeure

Neither party is liable for failure or delay in performance (other than payment obligations) caused by events beyond reasonable control, including acts of God, war, terrorism, civil unrest, pandemics, government action, sanctions, internet or telecommunications failures, third-party AI-provider outages or policy changes, energy shortages, or natural disasters. The affected party will give prompt notice and use commercially reasonable efforts to resume performance.

24. Governing law & jurisdiction

These Terms, and any non-contractual obligations arising out of or related to them, are governed by:

• The laws of the State of Wyoming, United States of America (without regard to conflict-of-laws principles), in respect of the entity, contract formation, performance, and remedies;
• The laws of India, in respect of any processing of personal data of Indian Data Principals (as defined under the Digital Personal Data Protection Act, 2023), to the extent mandatory under that Act and related rules; and
• The mandatory consumer-protection or data-protection laws of your jurisdiction to the extent they apply notwithstanding a choice of law (including, where applicable, the EU GDPR, UK GDPR, the CCPA/CPRA, and comparable regimes).

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

25. Dispute resolution & arbitration

Before commencing any formal proceeding, the parties will attempt in good faith to resolve any dispute through written notice and a thirty (30) day informal-resolution period. If the dispute is not resolved in that period:

25.1 Arbitration.

Any dispute, controversy, or claim arising out of or in relation to these Terms, the Site, the Services, or any Engagement Agreement will be finally resolved by binding arbitration. The seat of arbitration is Singapore. The arbitration will be conducted in English, by a single arbitrator appointed in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (SIAC) for the time being in force, which rules are deemed to be incorporated by reference into this Section. The award is final and binding, and judgment may be entered in any court of competent jurisdiction.

25.2 Carve-outs.

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual-property rights, confidential information, or to enforce payment obligations, without first proceeding to arbitration.

25.3 Class-action waiver.

To the maximum extent permitted by law, all claims must be brought in the parties' individual capacities, not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative proceeding.

26. Modifications to these Terms

We may update these Terms from time to time. The “Last updated” date and version number above will reflect any changes. For material changes, we will provide reasonable advance notice (e.g., via the Site or by email to known contacts). Continued use of the Site or the Services after the effective date constitutes acceptance.

27. Notices

We may give notice to you by email to the most recent address you have provided, by posting on the Site, or by any other reasonable means. You may give notice to us by email to contact@doxiaaxis.com; physical service of legal process in the United States may be made on our registered agent (Section 2). Notices by email are deemed received on the next business day after dispatch.

28. General provisions

• Entire agreement. These Terms, together with any Engagement Agreement and any policy expressly incorporated, constitute the entire agreement between the parties with respect to the subject matter and supersede all prior agreements, proposals, and communications.
• Severability. If any provision is held unenforceable, it will be enforced to the maximum extent permitted, and the remaining provisions will continue in full effect.
• Waiver. No failure or delay in exercising any right is a waiver. A waiver is effective only if in writing and signed by the waiving party.
• Assignment. You may not assign these Terms or any Engagement Agreement, by operation of law or otherwise, without our prior written consent. We may assign freely to an affiliate or to a successor in connection with a merger, reorganisation, or sale of substantially all assets.
• Independent contractors. The parties are independent contractors. Nothing creates a partnership, joint venture, agency, franchise, or employment relationship.
• Subcontracting. We may subcontract performance of any Services, provided we remain responsible for the acts and omissions of our subcontractors.
• No third-party beneficiaries. These Terms create no rights enforceable by any person who is not a party.
• Headings. Headings are for convenience only and do not affect interpretation.
• Counterparts and electronic signatures. Engagement Agreements may be signed in counterparts and by electronic signature, each of which is valid and binding.
• Language. These Terms are drafted in English. Any translation is provided for convenience; the English version controls.

29. Export, sanctions, and anti-bribery

You will comply with all applicable export-control, sanctions, and anti-bribery laws (including the laws of the United States, the European Union, the United Kingdom, and India). You will not export, re-export, or transfer any Deliverables, or permit access to them, in violation of those laws. Each party will refrain from offering, paying, or accepting any improper payment or other thing of value in connection with the engagement.

30. Contact

Questions about these Terms: contact@doxiaaxis.com.

These Terms are drafted to give business clients clear notice of their obligations and to give us the leverage typical of professional services agreements. They are not a substitute for legal advice tailored to your specific situation. By continuing to use the Site or Services, you confirm you have read, understood, and accepted these Terms.